United Airlines continued in 2014 to create a more flyer-friendly experience for its customers, and the company ends the year with more than two dozen awards for its investments in customer products and services, technology and corporate responsibility.
“United’s focus in 2014 has been about giving our customers more – more information, more comfort, more control over their travel experience and more benefits for their loyalty,” said Jeff Foland, executive vice president of marketing and strategy. “We’re pleased with the progress we’ve made, but we’re not finished. Next year, our employees, customers and communities we serve can look forward to continued improvements and investments that will make United an even more flyer-friendly airline.”
This year, United invested in virtually every customer touch point, including Wi-Fi availability on more than 370 aircraft, with additional aircraft being outfitted at the rate of one per day; a multi-million-dollar investment in domestic premium-cabin food and beverage service; new economy-cabin meal and snack choices; and personal device entertainment on more than 180 airplanes.
The company is also creating more user-friendly airport experiences and last month began extensively remodeling its Newark hub terminal, complete with 24 new restaurants inspired by acclaimed chefs, and electronic payment technology with nearly 6,000 iPads with which customers can order food or check flight information. In May, United opened a new state-of-the-art concourse at Boston Logan International Airport and new LEED-certified terminals in Houston and San Francisco, added new Global Services reception lobbies in Newark and San Francisco and opened several new United Clubs. The airline also added more than 500 charging stations for customers to power up their electronics on the go.
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