Callzilla, the Spanish-language contact center servicing the U.S. Hispanic consumer market, is proud to announce the opening of a new state-of-the-art contact center site.
Located in Bogotá, Colombia, the new site is fitted with 300 additional workstations in a 24 x 7 x 365 secure operating environment. The new site will further expand on Callzilla’s capability to provide unparalleled Hispanic customer care and customer acquisition programs to their U.S. based clients.
Callzilla President, Neal Topf noted, “We’re thrilled with the opening of this new contact center to meet the demand we are seeing for our services. In addition to adding increased capacity and state-of-the-art contact technology, this new facility will provide a comfortable and productive environment to our employees and operations staff. “
The facility exceeds the technological and operational infrastructure required to fulfill obligations under the PCI Compliance norms and HIPAA regulations. The new site was built to provide premium quality monitoring and training for Callzilla agents. There is ample training and monitoring space, enabling Callzilla to provide customized programs for clients’ unique bilingual or Spanish-only contact center programs.
After an in-house inauguration in December 2013, Callzilla is off to a banner year. The new center has been filling up the workstations with new and current employees, coaches, trainers, and management. The center has been well received by current clients and Callzilla is looking forward to a growing agenda in 2014 of client visits, training missions, quarterly business reviews, and site inspections from prospective clients.
Callzilla is 100% focused on serving the U.S. Hispanic Consumer Market, providing premium quality bilingual and Spanish-language outsourced customer care, customer service, and customer acquisition services. Current clients span the health and beauty, health care, telecommunications, financial services, non-profit, and direct response and direct-to-consumer industries. Callzilla proudly offers state of the art technology to handle Inbound and Outbound phone calls, SMS, Chat, Email, IVR, and Social Media Monitoring and Messaging.
Founded in Miami, Florida in 2005. Today, Callzilla is headquartered, managed, and operated in Miramar, Florida (Metro Miami) and Callzilla’s contact center facilities are located in Bogota, Colombia and are 100% owned and