Listening Is Critical in Today’s Multicultural Workplace

Do you ever get introduced to someone at a lunch meeting or a networking event, and before the conversation is over you forget the person’s name? If the answer is yes, you’re not alone. The average person remembers between 25% and 50% of what he or she hears, according to most studies. That means that when you talk to your boss, your colleagues or customers, they are likely to retain less than half of the conversation.

It’s not so much that we have poor memories. Rather, it’s that most of us simply don’t listen well. To compound matters, the diversity of today’s workforce only makes listening more difficult.

Read the entire article at the Harvard Business Review.